Shipping Policy
SHIPPING
Our International Express and Standard delivery courier is DHL. Please ensure that you have filled in a valid and identifiable address and phone number for delivery. Deliveries within Lagos will be done in 3 - 5 working days. Deliveries within Nigeria will be done in 5 - 7 working days. All international shipping takes 10 - 12 working days. Orders placed during sale periods or new launch periods could take up to 7 working days to be dispatched.
CUSTOMS DUTIES
Shipments crossing international borders may be subject to the assessment of duties and taxes imposed by the importing country's government. Our packages are shipped from Nigeria. Knanfe is not liable for any extra customs or import duties. These fees are not collected at checkout and we cannot estimate what they will be. The best way to calculate these fees is to contact your local customs office.
REFUSED PACKAGES
We strongly advice against refusing parcels on delivery. If a delivery is refused by the customer for any reason, the package will be returned to us by DHL who charge a return fee of £30. Unfortunately, your store credit refunds will be given less this charge and the initial shipping fee which is non-refundable. In cases where there is no communication from the customer, DHL will consider the package abandoned and will proceed to destroy the package. In these instances, you are not eligible for a store credit refund.