Return Policy
At Knanfe Fashion, we strive to provide you with high-quality clothing and exceptional customer service. If you are not completely satisfied with your purchase, our return policy is designed to assist you with exchanges and replacements.
Exchange and Replacement Policy
1. Delivery Costs:
Clients are responsible for all delivery costs associated with exchanges or replacements.
2. Eligibility for Replacement:
- Replacements can only be made if the item is not a custom size provided by the client. Custom-sized items are non-returnable and non-exchangeable.
3. Color Exchanges:
- We do not offer exchanges for a different color choice. Please ensure you select the correct color when placing your order.
4. Damaged Items:
- If you receive a damaged item, we will gladly exchange it for the same item. However, you must provide proof that the item was faulty upon receipt.
- Clients are responsible for the delivery costs for returning the damaged item and for the shipping of the replacement item.
Steps for Return and Exchange
1. Contact Customer Service:
- Email our customer service team at help.knanfe@gmail.com with your order number, a description of the issue, and photographic proof of any damage if applicable.
2. Approval Process:
- Once your return request is reviewed and approved, we will provide you with instructions on how to send the item back to us.
3. Shipping the Item:
- Items must be returned in the same condition as they were sent, with the tag intact and labels in the bag they were sent in. The items must be free of stains, sweat, and must not have been worn or used. Pack the item securely and ship it to the address provided by our customer service team. Please ensure you use a trackable shipping method.
4. Processing the Exchange:
- Upon receiving the returned item, we will inspect it and, if it meets the criteria, we will process the exchange. You will be notified via email once the replacement has been shipped.
We appreciate your understanding and cooperation with our return policy. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
Thank you for choosing Knanfe Fashion!
Sincerely,
The Knanfe Fashion Team
Exchange and Replacement Policy
1. Delivery Costs:
Clients are responsible for all delivery costs associated with exchanges or replacements.
2. Eligibility for Replacement:
- Replacements can only be made if the item is not a custom size provided by the client. Custom-sized items are non-returnable and non-exchangeable.
3. Color Exchanges:
- We do not offer exchanges for a different color choice. Please ensure you select the correct color when placing your order.
4. Damaged Items:
- If you receive a damaged item, we will gladly exchange it for the same item. However, you must provide proof that the item was faulty upon receipt.
- Clients are responsible for the delivery costs for returning the damaged item and for the shipping of the replacement item.
Steps for Return and Exchange
1. Contact Customer Service:
- Email our customer service team at help.knanfe@gmail.com with your order number, a description of the issue, and photographic proof of any damage if applicable.
2. Approval Process:
- Once your return request is reviewed and approved, we will provide you with instructions on how to send the item back to us.
3. Shipping the Item:
- Items must be returned in the same condition as they were sent, with the tag intact and labels in the bag they were sent in. The items must be free of stains, sweat, and must not have been worn or used. Pack the item securely and ship it to the address provided by our customer service team. Please ensure you use a trackable shipping method.
4. Processing the Exchange:
- Upon receiving the returned item, we will inspect it and, if it meets the criteria, we will process the exchange. You will be notified via email once the replacement has been shipped.
We appreciate your understanding and cooperation with our return policy. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
Thank you for choosing Knanfe Fashion!
Sincerely,
The Knanfe Fashion Team