Returns, Exchange & Refund Policy

• For Lagos orders, customers have 24 hours from the time of delivery to report any issues.
• For Interstate orders, customers have 48 hours from the time of delivery to report any issues.
• For International orders, customers have 96 hours from the time of delivery to report any issues.
• Returns/Refunds are only accepted for damaged or incorrect items.
• Once your return request is reviewed and approved, we will provide you with instructions on how to send the item back to us.  
• Items must be returned in the same condition as they were sent, with the tag intact and labels in the bag they were sent in. The items must be free of stains, sweat, and must not have been worn or used. 
• Pack the item securely and ship it to the address provided by our customer service team. Please ensure you use a trackable shipping method.
• Upon receiving the returned item, we will inspect it and, if it meets the criteria, we will process the exchange. You will be notified via email once the replacement has been shipped.
• Items that are custom-sized or altered per request are non-returnable and non-exchangeable.
• We do not accept color exchanges—ensure the correct color is selected before placing an order.
• If a sizing issue is due to customer error, amendments will be done for a fee, and the customer will cover all delivery costs.
  

By shopping with us, you acknowledge and agree to these policies. For further assistance, contact knanfestyle@gmail.com.